FAQ

We answer your questions

General Questions

We are a platform fully dedicated to giving a second life to luxury bags. We buy and sell unique, authenticated pieces verified by our internal experts. Secondement is independent and not affiliated with any of the brands we sell. Visit our page Who are we?for more information!

All our bags are inspected by our experts before being offered for sale to verify their authenticity and quality. In case of a re-evaluation, we commit to refunding the full amount of your purchase. Our team is available to answer all your questionsFurthermore, we strongly condemn the sale of counterfeits in all its forms.

Want to get in touch with us? It's easy, you can:

- Call us at +33 6 66 96 13 67

- Email us at the provided email address ana@secondement.com

We look forward to your message! We are available from Monday to Friday, 12:00 PM to 6:30 PM.

Buy a bag

Secondment offers a wide range of second-hand luxury handbags. Our selection includes all top-tier luxury brands (Hermès, Chanel, Louis Vuitton, etc.). Discover our page of brands available on our website.

All top-tier luxury brands (Hermès, Chanel, Louis Vuitton, etc.). Explore our brands page available on this site by clicking here. Secondement is not affiliated or associated with any of the brands listed on this site.

We add new items every Tuesday and Friday. You can visit our Early Access page to preview them and enjoy up to €1000 in discounts for a week. You can also subscribe to our newsletter to receive our latest products and offers.

We offer our customers quality products with some of the most competitive pricing in the market. Our prices are, unfortunately, non-negotiable. However, we regularly run promotions and limited-time offers.

Secondement fully guarantees the authenticity of your purchases on this platform. In case of a third-party certification, following the purchase of a bag on the website, Secondement commits to accepting the product back with a full refund of its purchase price.

Payment

Secondement accepts all credit and debit cards. We also accept payments via Klarna and Alma, which are solutions for paying in installments. Bank transfers are also accepted; please contact us in advance.

You can pay in several installments in most European countries. With the Alma solution, you can pay in 2, 3, or 4 installments up to €2,500. Here is the list of eligible countries: France, Spain, Italy, Germany, Belgium, Austria, Netherlands, Luxembourg, Ireland, Portugal. If you have any further questions, please contact us.

If your order was declined, please check with your bank or credit card provider for any possible blocks on your card. If you received an error code, please contact us and we will be happy to assist you.

Shipping and Delivery

After your purchase, our team prepares your package within 24 hours (business days). For delivery, you have several options: Delivery within France in 24 to 48 business hours via DHL Express – Delivery to Europe and worldwide in 2–4 business days via DHL Express.

Items you purchase from Secondement are available in our Paris warehouses. We guarantee to ship your item within 24 business hours. Once your order has been shipped, you will receive a tracking number to follow your item.

- Within mainland France: Free shipping is offered for all purchases over €500. For purchases under €500, a shipping fee of €15 applies.

- For shipments within Europe (excluding France): A shipping fee of €30 applies. Please note that for shipments outside the European Union, the customer is responsible upon delivery for paying any taxes, customs duties, VAT, or other charges beyond the purchase price at Secondement and the shipping fee.

- For shipments outside Europe: A shipping fee of €60 applies. Please note that for shipments outside the EU, the customer is responsible upon delivery for paying any taxes, customs duties, VAT, or other charges beyond the purchase price at Secondement and the shipping fee.

Please note that all our shipments are tracked and require a signature upon arrival.

We accept changes and/or cancellations within one hour of your purchase. To do so, please notify us of your request by email at the following address: contact@secondement.com.

Once your order has been shipped, we are unfortunately unable to make any changes to the address or order.

If your package is marked as delivered, please check your delivery information to ensure you provided the correct address when placing your order. Also, check with your building manager, neighbors, or anyone living with you to see if they may have received the package on your behalf.

Contact the carrier to report the situation and email contact@secondement.com at the same time.

Returns and Refunds

We accept returns for items sold in France and the European Union within 14 days of receiving your order. After this period, returns are not accepted. The bag must be in the same purchase condition as stated on our website, and the Secondement seal attached to the bag must not be cut or removed. All returns must be requested by email sent to contact@secondement.com. Return shipping costs are the responsibility of the customer (€18 within mainland France, €30 for other EU countries).

All returns must be requested by email sent to contact@secondement.com within the 14-day period indicated above. Please include your order number in your return request.

We accept returns for items sold in France and the European Union under certain conditions:

1) Items purchased must be in the same condition as described on our website on the product page.

2) The Secondement seal placed on the bag must not be cut or removed.

3) You have 14 days from receipt of the item to request a return. After this period, returns are not accepted. The date of receipt will be used to calculate this period.

4) All returns must be requested by email sent to contact@secondement.com. Please include your order number in your return request.

5) Once your request is received, we will provide you with a prepaid shipping label. You must use our shipping label to send the item within 14 days of receiving the label.

6) You must request proof of drop-off from the carrier when you ship your package. Without this proof, Secondement is not responsible for parcels not scanned by the carrier.

7) The cost of the shipping label used for returning purchased items is the responsibility of the customer (€18 within mainland France, €30 for other EU countries).

8) After the return and inspection of the items, we will issue a refund directly to the original payment method used for the purchase. Please allow 10 to 15 days for your refund to be processed by our team.

Please note that Secondement does not accept returns from outside the European Union.

You will receive a refund for your order amount with return shipping fees deducted.

Once we have received your returned item, you will be refunded within 14 business days, depending on your bank, credit card, or payment method.

Sell your bag

Secondement gives you the opportunity to give your luxury bags a second life, safely and through a streamlined experience: submit a request to sell your bag, and we’ll get back to you with a buyback offer within 24 business hours. Only if you’re satisfied with our offer do we proceed with payment within 24 hours after receiving and authenticating your bag. Plus, you don’t have to worry about endless logistics—we take care of everything.

We accept bags from all major designers. Please find the complete list below:

Balenciaga

Bottega Veneta

Celine

Chanel

Chloe

Dior

Fendi

Gucci

Hermès

Loewe

Louis Vuitton

Prada

Saint Laurent

Submitting a sales request does not obligate you to sell your bag. It simply allows you to receive our purchase offer, which you are free to accept or decline.

A streamlined experience: After you submit a request through the sales form, we assess the value of your bag and send you a purchase offer within 24 hours. Only if you accept our offer will we provide instructions for sending or dropping off your bag for authentication. Once your bag is authenticated, we process the payment and you receive an instant transfer (subject to acceptance by your bank).

Secondement has the in-house expertise needed to assess the value of your bag, based on its brand, model, and condition. We then rely on market data to make you the most attractive offer. Our experience is at your service to ensure your bag is valued at its best.

To accept our buyback offer, simply confirm it in your account. If you encounter any issues, please don't hesitate to contact us.

Shipping costs for sending your bag are covered by Secondement. However, if you decline our offer, or if the bag is found to be inauthentic or not as described, return shipping costs will be your responsibility: €18 for France and €30 for other European Union countries.

After accepting our purchase offer, you have two free options for sending your bag:

- A prepaid and insured shipment via DHL: the carrier will come to your home to collect the bag.

- Drop-off at our Paris showroom located in the 2nd arrondissement.

After accepting our purchase offer, and if you choose prepaid shipping, here’s how to send us your item:

1) Clean your product thoroughly: this will help avoid a price reduction or rejection of the item.

2) Choose packaging suitable for shipping your item. Please follow the rule of one item per package. Each item must be sent in its own package with the corresponding shipping label. Make sure to use plain, unmarked packaging with no indication of the product inside.

3) Pack your item securely: we recommend cushioning and wrapping your item well to prevent any damage. You can use bubble wrap, air cushions, newspaper, or at minimum kraft paper to fill any empty space. If your item arrives damaged, we will have to return it to you and our offer will be withdrawn.

4) Download the shipping label, print it, and attach it securely to the package before handing it over to the carrier.

After you send your bag, we will receive it, check that it matches your initial description, and then confirm our purchase offer. You can then choose to accept or decline the offer. If you refuse our offer, if the bag is not authentic, or if it does not match the description, return shipping costs will be at your expense: €18 within France and €30 within Europe.

After receiving your bag, we confirm our buyback offer. Once you accept it and select your preferred payment method, we will proceed with the payment immediately.

Secondement purchases your bag via bank transfer.
All payments made are secure.

Customer Service

Want to get in touch with us? It's easy, you can:

- Call us at +33 6 66 96 13 67

- Email us at contact@secondement.com

We look forward to hearing from you! We're available Monday to Friday, 9:30 AM to 6:00 PM.

Simply sign up for our newsletter to receive exclusive updates on our latest products and enjoy special surprises throughout the year.

This is often the case with unique products. Don’t worry! Please contact us by sending the link to the bag you want, and our team will do their best to find you a similar bag.

You will receive a refund for your order amount with return shipping fees deducted.

Absolutely. Our experts would be delighted to speak with you and present our bags via video call or directly at our Paris showroom. We invite you to book an appointment directly on the dedicated page.