Refund policy

Can I return my item if it is not suitable?

We accept returns for items sold in France and within the European Union within 14 days of receiving the item.

After this period, returns are no longer accepted. The bag must be in the same condition as described on our website and the Secondement seal attached to the bag must not be cut or removed.

All return requests must be made by email to contact@secondement.com. Please include your order number in your request.

Return shipping costs are the customer's responsibility.

How do I request a return?

All return requests must be sent to contact@secondement.com within 14 days of receiving the item.

Please include your order number in your request.

What is Secondement's return policy?

1. Returned items must be in the same condition as described on the product page.
2. The Secondement seal attached to the bag must not be cut or removed.
3. You have 14 days after receiving the item to request a return. After this period, no return will be accepted.
4. All return requests must be sent by email to contact@secondement.com, quoting your order number.
5. You must keep proof that the parcel was handed to the carrier. Without this proof, Secondement cannot be held responsible for parcels that were not scanned.
6. Return shipping costs are the customer's responsibility.
7. After the returned items have been received and checked, the refund will be issued to the payment method used for the purchase. Please allow 10 to 15 days for processing.

Returns from outside the European Union are not accepted.

Will I receive a full refund?

You will receive a refund of the amount of your order.

When will I receive my refund?

Once your returned item has been received and approved, the refund will be issued within a maximum of 14 business days, depending on your bank, credit card or payment method.